1. Introduction
The Service for Foreigners’ Affairs (hereinafter: the “Service”) is committed to protecting user privacy and ensuring the secure processing of personal data in accordance with applicable regulations in Bosnia and Herzegovina, including the Law on Personal Data Protection of Bosnia and Herzegovina.
By using this website, you confirm that you are familiar with this Privacy Policy.
2. Data Collection
The Service may collect the following types of data:
- identification data (name, surname)
- contact data (email address, phone number)
- technical data (IP address, device type, browser)
- data submitted through forms or e-services
Data is collected only when voluntarily provided by the user or through technical tools necessary for the functioning of the website.
3. Purpose of Data Processing
Collected data is used for:
- providing services and responding to inquiries
- processing requests and communicating with users
- improving website functionality
- fulfilling legal obligations
4. Legal Basis for Processing
Data processing is carried out on the basis of:
- legal obligations of the Service
- performance of official duties
- user consent (where applicable)
5. Data Retention
Data is stored only for as long as necessary to fulfill the purpose of processing or in accordance with legal obligations.
6. Data Sharing
The Service will not share personal data with third parties, except:
- with competent authorities in accordance with the law
- with international organizations within the framework of legal and institutional mandates
7. Data Security
The Service applies appropriate technical and organizational measures to prevent:
- unauthorized access
- loss or misuse of data
8. User Rights
Users have the right to:
- request access to their data
- request correction or deletion of data (in accordance with the law)
- restrict processing or lodge an objection
To exercise these rights, users may contact the Service via official contact details.
9. Cookies
The website uses cookies for:
- technical operation of the website
- traffic analysis
- improving user experience
Users can manage cookies through their browser settings.
10. Policy Changes
The Service reserves the right to amend this Privacy Policy at any time. All changes will be published on this page.
TERMS OF USE
1. General Provisions
By using the website of the Service for Foreigners’ Affairs, you accept these Terms of Use.
2. Website Content
All content on the website (texts, documents, graphics, logos):
- is for informational purposes
- does not constitute legally binding interpretation of regulations
The Service reserves the right to modify content without prior notice.
3. Copyright
The content of the website is protected by applicable copyright laws.
The following is prohibited:
- unauthorized copying and distribution
- use of content for commercial purposes without permission
4. Liability
The Service shall not be liable for:
- possible errors in content
- damage arising from the use of information from the website
- availability of external links
5. Links to Third-Party Websites
The website may contain links to other websites.
The Service is not responsible for their content or privacy policies.
6. Prohibited Use
Users are prohibited from:
- using the website for unlawful purposes
- attempting unauthorized access to the system
- introducing malicious content
7. Service Availability
The Service does not guarantee uninterrupted operation of the website and reserves the right to:
- temporarily suspend operations
- make technical changes and improvements
8. Applicable Law
These Terms are governed by the laws of Bosnia and Herzegovina.
9. Final Provisions
By using this website, the user confirms that they are familiar with these Terms of Use and accept them.
Last updated: 01/01/2026